This customer information and General Terms and Conditions shall apply to all orders placed on this Web Site. Placing an order with us, indicates your acceptance of these Terms and Conditions.
A purchase made through our Shop Online is a transaction between Perlas Orquidea, S.A. and an individual final customer. The resale of products purchased on our Shop Online is strictly forbidden.
All prices are in EUR, VAT included. We Perlas Orquidea, S.A. are not responsible for any possible taxes/fees that can be applied by the customs at destination. Invoices can only be issued in EUR. Payment can be done by Transfer, by Credit card or through Paypal. All orders placed on our Shop Online are exempt from VAT refunds.
Shipping and delivery
Enjoy free shipping on orders above 100 EUR within EU and above 200 EUR for other destinations! Shipments sent by DHL Express Service will be delivered directly to your door. For deliveries to Spain and EU countries, you can expect to receive your order in 24h. (no deliveries during weekends) and for other destinations, in no more than 72 h, Orders to Russia can only be sent by Post. Shipments sent by Post can take up to 7 days for deliveries to Spain and EU and up to 15 days for shipments to other countries. Perlas Orquidea can not take the responsibility for delivery delays during shipping, nor due to delays in customs clearance for deliveries outside EU.
The average delivery time is 3 to 5 working days, depending on the destination. Perlas Orquidea, S.A. is not responsible for delivery delays during shipping or possible delays in the customs clearance process for shipments outside EU.
Please note that your order can not be processed during our holidays, and the following days do not count as working days.