Return policy
It is our top priority to satisfy our customers. You are welcome to return any product bought in our Shop Online that did not live up to your expectations or if you want to exchange the product in another size or colour, within 14 days from the purchase date. Unfortunately, no returns will be accepted after that time. The article should be sent back in the same condition as when you bought it and in its original packaging to the following address, but before you should inform us about the reason of devolution by Email to: customerservice@perlasorquidea.com
Perlas Orquidea, S.A.
Perlas Orquidea, S.A.
Customer Service
Ctra. Palma – Manacor, km. 30
07230 MONTUIRI
España
Once the product is received and approved, we will refund the cost of the returned article (transport cost excluded) to the same credit card that was used to make the purchase. You will receive a confirmation by Email, but please note that it can take a few days until the refund is shown on your account.
Once the product is received and approved, we will refund the cost of the returned article (transport cost excluded) to the same credit card that was used to make the purchase. You will receive a confirmation by Email, but please note that it can take a few days until the refund is shown on your account.